Frequently Asked Questions

Main category

1. How long does it take to process my order?

  • Domestic orders can take approximately 3-4 BUSINESS DAYS to be processed and shipped.  HOLIDAYS EXCLUDED: Please read below.

  • International orders can take approximately 25 BUSINESS DAYS to be received as your package will need to be handled and passed through your country's Customs.

2. Can I order by phone?

  • Unfortunately, we do not process any orders by phone. All orders must be placed directly on our online website. Click here to shop.

4. What payment methods does Naked Wardrobe accept?

 We accept the following forms of payment:

  • Visa

  • MasterCard

  • American Express

  • Discover

  • PayPal

5. Does shipping/delivery really take 5-7 business days? What if I want my order sooner?

  • USPS time frame for delivery in Los Angeles or California is approximately 2 business days, but we DO NOT guarantee 2-DAY delivery.  Orders placed during the Holidays can take extra time to process due to a high volume of orders.  We appreciate your patience at this time!  * Please See Question #1 *

  • USPS time frame for delivery in the United States is approximately 4 business days, but we DO NOT guarantee earlier delivery beyond 5-7 business days.  Holiday orders excluded.

  • We apologize, as we do not offer express shipping at this time. We will do our best to ship your package to you as soon as possible.

6. How can I track my order?

  • You can track your order by visiting www.USPS.com

  • Enter your tracking number in the search field (Please be advised: a tracking number is only sent to your email address once we have prepared your package for shipment and delivery).

  • Please allow 24-36 hours for your tracking information to be updated on the www.USPS.com site from the time you receive your tracking information email from our team.   

7. I haven’t received my package, what should I do?

  • Should you not receive your package, please contact our team at info@nakedwardrobe.com to assist you in locating your order.   

8. What is your shipping policy for INTERNATIONAL ORDERS?

  • International Shipping Fees: Canada & Puerto Rico $25.00 USD

  • International Shipping Fees: All Other Countries $25.00 USD
  • International delivery time frame is approximately 15-25 business days (Holidays & Weekends Excluded).

  • All International Orders are Final Sale.

International Taxes & Duties: You will be charged and we will be collecting upfront for applicable custom fees, taxes and duties at checkout. Note, in particular occasions, custom agents may delay delivery of some packages.

9. How do I track my INTERNATIONAL ORDER?

  • Once your package has left the U.S you are unable to track the package. The last tracking information you will be updated with is a sorting facility within the U.S. This is an indication that your package is with the Customs Department in your country.

10. I haven’t received my INTERNATIONAL ORDER, what do I do?

  • If the 25 business days has past, please contact our team at info@nakedwardrobe.com

  • All orders placed within 25 business days, we ask for your patience as your package is on its way to you.

11. How will I know when my refund has been processed? How long before I see a credit in my account?

  • You will receive an email from our team indicating your refund has been successfully processed once the refund has been submitted.

  • Once you receive the email, please allow 2-10 business days for the credit to be applied back into your bank account.

12. What are the model’s dimensions?

  • Please visit our ABOUT MODELS page for specifications on each model.

13. Do you have overnight or express shipping?

  • At this time we do not offer express shipping, however, we will be working on applying this service to our customers in the future.

14. Do you have express shipping for international orders?

  • At this time we do not offer express shipping, however, we will be working on applying this service to our customers in the future.

15. How often do you restock?

  • We usually restock various styles on a weekly basis. There are no guarantees that an item will be restocked. However, we have added a new feature where you can input your information if you wish to be contacted, should a particular style be restocked.   

16. Your return policy says 15 days, but is that from the date I place my order or from the day I receive my package?

  • The 15-day period begins from the date of delivery (the day you receive your package).

17. What shipping method is used?

  • We ship our packages via USPS.   

18. I need to cancel my order, what do I do?

  • Since we do our best to ensure you will receive your package as promptly as possible, we are unable to cancel or make any changes to your order once it has been successfully placed.

19. How can I contact Naked Wardrobe Customer Service?

  •  Email us! We love hearing from our customers! Our Customer Service Team is available to answer any questions and inquiries you may have via email Monday-Friday (8am-5pm) PST. Please allow up to 48 hours (not including weekends) for a response.

  • Emailing about an Order – Please included Order Number (if available), First and Last Name provided to place order, and email address used to place order.

  • Emailing about a Return/Refund- Please include Tracking Number for return package, Order Number, First and Last Name and Email Address used to place order.

20. How do I apply a Discount Code toward my order?

To apply a discount code to your order, you must first add items into your cart. Once you add items to your cart, click on "View Shopping Cart". This will lead you to a new window where you will find the Discount Code box. Type the Discount Code here, then click on "Apply". Once this is complete, you may then proceed with successfully placing your order and checkout.

21. Are orders placed with a discount code considered Final Sale?

Yes, items placed with a discount code applied at checkout cannot be returned.

Included items that are Final Sale are: Bodysuits, Swimwear, Shoes, and Intimates.

22. Can I make an exchange?

Naked Wardrobe no longer processes exchanges, however, we are more than happy to process a return for you. Should you wish to select a different item, please place a new order online and we will ship your package to you as promptly as possible.


Please visit our Returns page located at the bottom of our website for Return information and our policy.

23. Can I make any changes to my order after it's been successfully placed?

Since we do our best to ship packages as promptly as possible, we are unable to make any changes to your order once it has been successfully placed and processed.